Ontop of our free 100 Day Trial we offer a full refund policy.
You can get a refund at any time if your product is unused and in the box for whatever reason.
We will process a refund within 48 hours onto your original payment method
Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.
We understand that 10 minutes in a store is hardly enough time to test out a mattress. So, when you buy directly from us we’re giving you 100 nights to try out your HappySleep mattress before you make up your mind.
If after this time you’re still not satisfied, we wi provide you with a full refund and donate your mattress to charity. Just e-mail us and we’ll take care of the rest. All we ask is that you try the mattress for a month before returning it as it takes time to adjust to a new mattress.
We’ll pick it up if you’re in a metro area (within 20km of the CBD) in Melbourne, Sydney, Brisbane, Adelaide, Perth. Sometimes this may take 5-10 business days to arrange with a suitable charity. Your refund will be processed within 2 days of return of your mattress.
Outside of metro areas we ask that you drop it off at your cost to your closest distribution centre/Salvation army store/recycling plant. However, we will try our best to have a charity or recycling company pick it up for you – in very rare cases there may be no participating Charity or recycling plant within reach to collect your mattress and we would not be able to offer the comfort trial – this will be indicated at checkout when there are no shipping options.
Please be aware if you purchase your mattress from a reseller the 100 Night Trial does not apply nor can we enforce this on the reseller. Please check with the reseller for their exchange policy.