IMPORTANT PLEASE READ. AS OF 24/MARCH/2020 We are no longer able to offer our 100 day comfort trial due to a cessation of services from our charity partners. This mean you will be unable to return your product purchase if you do not find it to your comfort preference. We will keep you updated when they resume this service.
We understand that 10 minutes in a store is hardly enough time to test out a mattress. So, when you buy directly from us we’re giving you 100 nights to try out your HappySleep mattress before you make up your mind.
If after this time you’re still not satisfied, we wi provide you with a full refund and donate your mattress to charity. Just e-mail us and we’ll take care of the rest. All we ask is that you try the mattress for a month before returning it as it takes time to adjust to a new mattress.
We’ll pick it up if you’re in a metro area (within 20km of the CBD) in Melbourne, Sydney, Brisbane, Adelaide, Perth. Sometimes this may take 5-10 business days to arrange with a suitable charity. Your refund will be processed within 2 days of return of your mattress.
Outside of metro areas we ask that you drop it off at your cost to your closest distribution centre/Salvation army store/recycling plant. However, we will try our best to have a charity or recycling company pick it up for you – in very rare cases there may be no participating Charity or recycling plant within reach to collect your mattress and we would not be able to offer the comfort trial – this will be indicated at checkout when there are no shipping options.
Please be aware if you purchase your mattress from a reseller the 100 Night Trial does not apply nor can we enforce this on the reseller. Please check with the reseller for their exchange policy.